CellBadge Pool Access

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What is CellBadge?

CellBadge is our new digital pool access system! Residents complete one-time registration (see instructions below) to then enjoy seamless check-in at the pools just by giving their name or address-- no app required!

This system has replaced the use of membership cards, which will no longer be valid. Registration with CellBadge will be required to access pools. No more lost cards, yearly validation stickers or waiting in long lines at the Office!

If a household has an "Invalid" account status at pool check-in, they will be directed to contact the Office at 703-491-2154 for more information (see "Why is My CellBadge Status Invalid?" below).

Registration Instructions

1
Initial Add
Request

  • Visit CellBadge website to submit an Initial Add Request, creating an account for your Lake Ridge property.
  • Input info for a primary residing Homeowner / registered Tenant (Renter) of the property.
Allow 2-3 business days for an approval or rejection email/text. If rejected, follow instructions given in Details line of message; if approved, proceed to next step.

2
Enter 

Household

  • Return to CellBadge website to Enter or Update Household Members
  • Input phone number and email to request PIN for account access; input PIN texted/emailed to you, and add residing household members 2yrs+.
Allow 1 business day for an approval or rejection email/text. If rejected, see instructions for submitting Proof of Residency on Pools page under Rejection Reasons; if approved, proceed to submit photos.

3
Submit 
Photos

  • Submit a Photo for each approved member-- email clear, recent headshots in JPEG file format, labeled by name to PoolAccess@lakeridgeva.com. Include in Subject: "Photos - Lake Ridge Address" (ex: Photos - 12350 Oakwood Drive).
Photo identification is required to enter the pool. Once received, you will receive an email confirming registration for your household is complete.


Register for CellBadge Opens in new window

Registration: Rejection Reasons

  • "Send Proof of Residency"

As CellBadge access is for permanent residents only, proof of residency linking each Member to their Lake Ridge address may be requested during the registration process. 

One of these acceptable forms of proof for each Member can be emailed to poolaccess@lakeridgeva.com for approval:

Adults (18+):

- Driver's License / ID Card
- Current Payroll Check / Stub
- Current Bill
- Current Bank Statement
- Settlement Paperwork (Homeowners)
- Current Lease (Tenants)

* Item must list name and Lake Ridge address

Minors:

- Birth Certificate / Passport
- Medical / Insurance Card
- Custody Paperwork
- Military ID
- Driver's License / ID Card
- Bank Statement
- Current Lease (Tenants)

* Item must prove relation to a residing adult in the household

  • "Register Tenants"

See Tenant Registration page for more information.

  • "Update Lease for Tenant Registration"

See Tenant Registration page for more information.

  • "Apartments send up-to-date lease"

Tenants who reside in Dominion of Lake Ridge or Springwoods Apartments need not complete Tenant Registration, but will be required to send up-to-date leases (no charge) to recreation@lakeridgeva.com to gain access to the pools. Once lease is sent, re-submit Initial Add Request (Step 1) of CellBadge.

Check-In: Why is my Status "Invalid"?

  • Finance Balance / Covenants Violation

Any property not in good standing, e.g., account balance with Finance and/or open violation with Covenants, can be marked "Invalid" and temporarily denied access to pools. Contact the Office (703-491-2154) to speak to the appropriate department on how to resolve the hold.

All Tenants (excluding apartment complexes) must be registered with the Association to be approved for CellBadge registration. If the lease on file expires, the status of the CellBadge account will shift to "Invalid" and access to the pools will be temporarily denied.

To update registered Tenants, email an addendum to Administration at adminteam@lakeridgeva.com.

  • Behavioral Incident

A Member's status can be marked "Banned" if Pool Rules are not followed. The length of time will be determined by the Recreation Director to be discussed with offenders and/or guardians of minors.

Photo Identification

CellBadge registration WITH photo identification is required for all Members to enter the pool. These should be submitted together.

As a transitional courtesy for the community, Members registered in CellBadge without a photo on file (Step 3) can present a valid photo ID with their Lake Ridge address at EACH visit to enter the pool. This applies to both adults and minors.

To avoid slowing down the check-in process, we recommend all residents follow Step 3 of the process as intended, submitting a photo for each member.