Pool Access: CellBadge

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What is CellBadge?

CellBadge is our new digital pool access system! Residents complete one-time registration online (see "How to Register" below) to then enjoy seamless check-in at the pools just by giving their name and address-- no app required!

This system will replace the use of membership cards, which will no longer be valid. Registration with CellBadge will be required to access pools. No more lost cards, yearly validation stickers or waiting in long lines at the Office!

If a household has an "Invalid" account status at pool check-in, they will be directed to contact the Office at 703-491-2154 for more information (see "Why is My Account Status Invalid?" below).

How to Register

1
Initial Add
Request

  • Visit CellBadge to submit an Initial Add Request
  • Add info for a primary residing Homeowner / registered Tenant (Renter) of the property.
Check for confirmation email/text to proceed. Allow 2-3 business days.

2
Enter 

Household

  • Return to CellBadge to Enter or Update Household Members
  • Request PIN, input from email/text and enter all household members 2yrs+.
Proof of Residency may be requested by Association Staff via email.

3
Submit
Photos

  • Submit individual photos (clear, recent headshots in JPEG file format) labeled by name to PoolAccess@lakeridgeva.com in one email. Photo identification is required to enter pool.
Include in Subject: "Photos - Lake Ridge Address” (ex. Photos - 12350 Oakwood Drive).


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Photo Identification

CellBadge registration and photo identification are required for all Members to enter the pool. These should be submitted together.

As a transitional courtesy for the community, Members (both adults + minors) registered in CellBadge without a photo on file (Step 3) can present a valid photo ID with their Lake Ridge address at EACH visit to enter the pool.

To avoid slowing down the check-in process, we recommend all residents follow Step 3 of the process as intended, submitting a photo for each member to poolaccess@lakeridgeva.com.

Proof of Residency

During the registration process, Members may be requested to provide a document to prove residency in the Association or relation to a resident for those under 18yrs. The following are acceptable forms of documentation to email to poolaccess@lakeridgeva.com:

Options For Adults (18+):

- Driver's License / ID Card
- Current Payroll Check / Stub
- Current Bill
- Current Bank Statement
- Settlement Paperwork (Homeowners)
- Current Lease (Tenants)

Options for Minors:

- Birth Certificate / Passport
- Medical / Insurance Card
- Custody Paperwork
- Military ID
- Driver's License / ID Card
- Bank Statement
- Current Lease (Tenants)


Why is my CellBadge Status "Invalid"?

  • Finance Balance / Covenants Violation

Any property not in good standing, e.g., account balance with Finance and/or open violation with Covenants, can be marked "Invalid" and temporarily denied access to pools. Contact the Office (703-491-2154) to speak to the appropriate department on how to resolve the hold.

All Tenants must be registered to be approved for CellBadge registration (excluding those in apartment complexes Dominion of Lake Ridge or Springwoods Apartments-- see requirement below). If the lease on file expires, the status of the CellBadge account will shift to "Invalid" and access to the pools will be temporarily denied.

To update registered Tenants, email an addendum to Administration at adminteam@lakeridgeva.com.

  • Behavioral Incident

A Member's status can be marked "Banned" if Pool Rules are not followed. The length of time will be determined by the Recreation Director to be discussed with offenders and/or guardians of minors.

Apartment Complex Tenants

Tenants who reside in Dominion of Lake Ridge or Springwoods Apartments need not complete Tenant Registration, but will be required to send up-to-date leases (no charge) to recreation@lakeridgeva.com to gain access to the pools.