FAQs

Who do I contact during an after hours emergency on common area?: Association Office - If there is a life threatening emergency, call 911. For a common area emergency, call 703-491-2154 and follow the prompt for Maintenance and leave a message, or email Facilities.

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Facilities

1. How do I know where my property lines are?: Property Plat - You will need to check your property plat, which is typically provided at settlement when a home is purchased. A plat is a drawing prepared by a licensed land surveyor showing the actual location of a parcel of property, location, home, fence, decks and other depicted property information, specifically outlining property lines and existing structures on an individual residential lot. A plat can be retrieved from the Prince William County complex at the McCoart Administration building. Find more information on Prince William County's website.

2. Does the Association snow plow our road?: List of Streets/Subdivisions - Click on the link for a list of streets/roads that the Association plows. For more information, see Snow Plowing & Sanding.

3. Does the Association clear snow from common area sidewalks?: No - Due to the magnitude of the task, Facilities does not clear snow or ice from common ground sidewalks, steps or mailbox areas. We ask Members to assist the Association by keeping fire hydrants, mailboxes and storm sewer inlets clear if possible.

4. How do I report a dead tree on Association common area?: Contact Us - Please report any dead tree by filling out the following online form or calling 703-491-2154 ext. 103 or 107.

5. Who do I contact during an after hours emergency on common area?: Association Office - If there is a life threatening emergency, call 911. For a common area emergency, call 703-491-2154 and follow the prompt for Maintenance and leave a message, or email Facilities.